Article 4. Delivery
4.1 The delivery times given by paardenmelk.be are indicative only. The exceeding of any delivery time shall not entitle you to compensation or to cancel your order or to annul the contract. Unless the exceeding of the delivery time is such that you cannot be reasonably expected to leave the contract in place. In that case you shall be legally entitled to cancel the order or to annul the contract, if necessary.
4.2 Delivery of the products shall occur at the place and time at which the products are ready to be sent to you.
Article 5. Right of ownership
5.1 Ownership of the delivered products shall only pass to you if you have paid everything owed by you to paardenmelk.be on the basis of any contract. The risk relating to the products shall already pass to you the moment they are delivered to you.
Article 6. Complaints and liability
6.1 Upon delivery you are obliged to check that the products comply with the contract. If that is not the case, you shall inform paardenmelk.be of this as quickly as possible and certainly within seven (7) working days of delivery, or at least of it being reasonably possible to establish this, in writing/by email and stating the reason.
6.2 If it is shown that the products do not comply with the contract, paardenmelk.be shall have the choice, following their return, of replacing the products with new products or of refunding the invoice amount.
6.3 If, for whatever reason, you do not wish to buy a product you have the right, as a private individual, to return the product within seven (7) working days of delivery to paardenmelk.be. In this event, return shipments shall only be accepted if the product’s packaging is undamaged and the cost of returning the product shall be borne by you.
Article 7. Guarantee
Complaints relating to externally visible defects shall, in accordance with the conditions of the contract, be submitted in writing within maximum seven (7) days of receipt of the goods by the customer. Paardenmelk.be shall not be obliged to deal with complaints received by paardenmelk.be after this period has passed.